Refund Policy
At CALLING GOODS LTD, we are committed to providing premium-quality chairs and armchairs. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Returns Eligibility
You may request a return or refund if:
• The product is faulty, damaged, or not as described.
• You notify us within 14 days of receiving your order.
• The item is returned in its original condition and packaging, with all accessories included.
Please note: Customised or bespoke products cannot be returned unless faulty or damaged.
2. How to Request a Return
To request a return or refund:
1. Contact us at
callumtaylor@callinggoodsltd.com or via our website contact form.
2. Provide your order number, product details, and reason for return.
3. We will provide instructions for returning the item.
3. Return Shipping
• For faulty or damaged items, we will cover the cost of return shipping.
• For items returned for any other reason, the customer is responsible for return shipping costs.
• We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
4. Refund Processing
• Refunds are processed to the original payment method within 14 business days of receiving the returned item.
• Shipping charges are non-refundable, except for faulty or damaged items.
• Once the refund is processed, you will receive a confirmation email.
5. Faulty or Damaged Items
If you receive an item that is faulty or damaged:
• Contact us immediately.
• We may request photographic evidence of the issue.
• We will either provide a replacement or issue a full refund, including shipping costs.
6. Contact Us
For any questions about returns or refunds, please contact us:
CALLING GOODS LTD
Email:
callumtaylor@callinggoodsltd.comPhone: +447404627144
Address: Office 16677 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA